Refund policy

Return & Refund Policy

Last Updated: October 5, 2026

At U&I Glamours, customer satisfaction is very important to us. We want you to feel confident when shopping with us, and we are committed to providing quality products and a smooth shopping experience.

Please read the following Return & Refund Policy carefully before placing your order.

1. Return Eligibility

You may request a return if your product meets all of the following conditions:

  • The return request is submitted within 3DAYS of receiving your order.

  • The product is unused, unworn, unwashed, and in its original condition.

  • The product has not been altered, damaged, stained, or damaged due to customer handling.

  • All original tags, labels, packaging, and accessories are intact and included.

  • The product is returned in suitable packaging to prevent damage during transit.

  • You provide your order number and any information or photographs requested by our customer support team.

Products that do not meet these conditions may not be eligible for a return or refund.

2. Return Timeframe

Return requests must be submitted within 3 DAYS of the date you receive your order.

Requests submitted after this period may not be accepted unless the issue involves a manufacturing defect, incorrect product, or damage caused before delivery.

To request a return, contact us at:

uiglamourofficial@gmail.com

Please include your order number, reason for return, and clear photographs of the product where applicable.

3. Return Approval Process

Once we receive your return request, our team will review the information provided.

If your request is approved, we will provide you with the return instructions and, where applicable, the return address.

Please do not send an item back before your return has been approved by our team.

Once the returned product reaches us, it will be inspected to confirm that it meets our return conditions.

Approval of a return request does not automatically guarantee a refund until the returned product has successfully passed inspection.

4. Refund Process

Once your returned product has been received and approved, we will initiate your refund.

Refunds will be processed within 3days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your bank, payment provider, or original payment method.

Where applicable, the refund will be issued to the original payment method used for the purchase.

Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through [BANK TRANSFER / JAZZCASH / EASYPaisa / OTHER METHOD].

Customers may be required to provide accurate payment details before the refund can be processed.

5. Exchange Options

We may offer exchanges for eligible products, subject to availability.

An exchange may be requested for:

  • A different size;

  • Another available variant; or

  • A replacement for an eligible defective or damaged product.

Exchange requests must be submitted within 3 days of receiving the order.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances.

Any price difference between exchanged products will be handled accordingly.

6. Damaged, Defective, or Incorrect Products

We take product quality seriously.

If you receive a product that is:

  • Damaged upon arrival;

  • Defective;

  • Incorrectly sent; or

  • Significantly different from the product you ordered,

please contact us within 3Days of receiving your order.

Please provide:

  • Your order number;

  • Clear photographs of the product;

  • Clear photographs of the packaging and shipping label; and

  • A brief description of the issue.

Our team will review the issue and provide appropriate instructions.

If the issue is confirmed to have occurred before delivery or is due to an error on our part, U&I Glamours will cover the applicable return/replacement shipping cost.

7. Non-Returnable Items

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return.

These may include:

  • Products that have been worn, washed, ironed, altered, or damaged after delivery;

  • Products with removed or damaged tags or labels;

  • Products showing stains, makeup, perfume, deodorant, or other signs of use;

  • Customized or personalized products;

  • Products purchased as final sale or marked “Non-Returnable”;

  • Gift cards or store credits;

  • Items returned after the applicable return period; and

  • Any product that does not meet the return conditions stated in this policy.

8. Return Shipping Costs

Customer-Initiated Returns

For returns due to a change of mind, incorrect size selection, or other reasons not caused by U&I Glamours, the customer is responsible for the applicable return shipping costs.

Return Shipping Cost: CUSTOMER PAYS ACTUAL COURIER COST.

Original shipping charges, if any, may be non-refundable.

Damaged, Defective, or Incorrect Orders

If we confirm that the product was damaged, defective, or incorrectly sent by U&I Glamours, we will cover the applicable return shipping cost and provide an appropriate replacement or refund.

9. Products Damaged After Delivery

U&I Glamours is not responsible for damage caused by improper use, washing, ironing, alterations, storage, accidents, or normal wear and tear after delivery.

Please follow the care instructions provided with your product.

10. Refund Deductions

Where applicable, the following amounts may be deducted from a refund:

  • Original shipping charges, where non-refundable;

  • Return shipping charges that are the customer's responsibility;

  • Costs resulting from damage, missing components, or signs of use caused by the customer; or

  • Any other charges clearly communicated to the customer before processing the return.

We will not make unreasonable deductions from approved refunds.

11. Rejected Returns

A return may be rejected if the product:

  • Has been worn or used;

  • Has been washed or altered;

  • Is damaged due to customer handling;

  • Has missing or damaged tags;

  • Has visible stains, odors, makeup, perfume, or other signs of use;

  • Is returned after the applicable return period; or

  • Does not meet the eligibility requirements outlined in this policy.

If a return is rejected, we may return the product to the customer at the customer's expense.

12. Store Credit

Where applicable, U&I Glamours may offer store credit as an alternative to a refund.

Store credit will be issued according to the value approved by our team and may be subject to.

13. How to Start a Return

To request a return, please contact:

U&I Glamours
Website: www.uiglamour.com

Phone / WhatsApp: +923441683047

Please include your:

  1. Full name

  2. Order number

  3. Product name

  4. Reason for return

  5. Clear photographs/videos, where applicable

Our customer support team will review your request and guide you through the next steps.

14. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

U&I Glamours
Website: www.uiglamour.com
Phone / WhatsApp: +923441683047

We are committed to handling every eligible return fairly and providing our customers with a helpful and transparent shopping experience.